- This Acceptable Usage Policy specifies the actions prohibited by ReadySpace Network Pte Ltd (“ReadySpace”). This Policy is intended to protect ReadySpace users and the Internet community from the inappropriate use of the Internet. All users of ReadySpace's services constitutes acceptance of this Acceptable Usage Policy (“Policy”). ReadySpace reserves the right to revise and update this Policy from time to time as deemed necessary, it is the customer's responsibility to keep abreast of any such changes.
Indirect or attempted violations of the Policy, and actual or attempted violations by a third party on behalf of a ReadySpace customer or a customer's end user, shall be considered violations of the Policy by such customer or end user. ReadySpace has the right to discontinue services, or deny access to anyone who violates the Policy without warming or prior notice. No refunds will be made if account termination is due to, but not limited to violation of the terms outlined.
- Customers, and its end users or any third party that uses its services, shall not:-
(ii) relay data from a third party's mail server without permission or which employs similar techniques to hide or obscure the source of the data;
a. Send, or facilitate the sending of unsolicited commercial email ("UCE") and mail bombs to any person or system in a way that could be expected to adversely impact ReadySpace's network or facilities, or may potentially encroach on a third party's intellectual property rights or any rights of publicity or privacy;b. Perform scanning or any form of probing/automated network status polls/information collection of a third party's network/system without prior permission; intentional or otherwise;
c. Attempt to connect to any third party systems without prior permission or arrangement;
d. Use the Services in a manner which is intended to abuse or to violate the property rights of others, including, without limitation, activities which result in the distribution of viruses, worms, time bombs, Trojan horses, cancelbots, or other destructive activities like Denial of Services ("DOS") attacks;
e. Use the Services to conduct any other activities, which in ReadySpace's view are detrimental to its Customers and/or its own operations.
f. Use the Services to accept, transmit or distribute unsolicited bulk data (which includes, without limitation, e-mail, bulletin boards, newsgroups, software, files). The only circumstances in which the Services may be used to send unsolicited data of an advertising or promotional nature is where the unsolicited data is sent to persons with whom the sender has a pre-existing business, professional or personal relationship or to persons who have previously indicated their consent to receive data from the sender from time to time, for example by ticking a box to that effect on the sender's web site. Unless these requirements are met, users must not send unsolicited bulk data through the Services. If these requirements are met, the user must also provide an unsubscribe function on their web site (and make this function known to recipients in the relevant data) which allows those recipients to be removed from that mailing list.
g. Use the Services to :-
(i) send data, or cause data to be sent, to or through S-IPC that hides or obscures the source of the data, that contains invalid or forged headers or domain names or deceptive addressing;
(iii) send large or numerous amounts of data for the purposes of disrupting another's computer or account; and
(iv) send data that may damage or affect the performance of the recipient's computer;
h. Violate or attempt to violate the security of the Services, including without limitation, attempting to interfere with, disrupt or disable service to any user, host or network, including but not limited to via means of overloading, "flooding", "mail bombing" or "crashing"; and
i. Use, or permit others to use, the Services in violation of the acceptable use policies of ReadySpace's backbone providers (where applicable).
- Customers shall immediately notify ReadySpace Support Team of any unauthorised access or attempted breach of security. Alternatively, a Customer may report violations of this AUP to the ReadySpace Support Team by email to support@readyspace.com
- Each Customer is responsible for ensuring that its Customer Equipment are configured in a secure manner. Customers should not, through action or inaction, allow others to use its network for illegal or inappropriate activities.
- ReadySpace shall not be obliged to intervene in the event a host or network address which is assigned to a Customer is being blocked or blacklisted by other internet service providers or policing bodies.
- Upon discovery of a security breach affecting a Customer, or upon ReadySpace Support Team being notified about a security complaint affecting a Customer, that Customer shall take immediate steps to rectify the compromised systems. It is the Customer's responsibility to ensure that all its computers and network equipment, as well as its Customer Equipment that utilize a ReadySpace assigned network address, is in the opinion of ReadySpace, reasonably free from viruses, worms, trojan-horses, scanning codes and other malicious systems/software.
- For event(s) that does not critically impact on the operations of ReadySpace's network or other Customers' systems, ReadySpace shall issue written notices to the defaulting Customer regarding this violation of AUP. The defaulting Customer shall make all necessary rectification to its Computer Equipment within fourteen (14) days from the date of issuance of the written notice.
- For event(s) that critically impact on the operations of ReadySpace's network and/or other Customers' systems, ReadySpace may, at its sole discretion remove or disable Customer's network connections, block network addresses, or suspend all services to Customer with or without prior notice to Customer. Service suspension by ReadySpace due to breach of this AUP shall not prejudice any of ReadySpace's rights under the contract.
- ReadySpace shall not be liable for any loss, expense, costs or damages of any nature suffered by any Customer resulting in whole or in part from ReadySpace's exercise of its rights under this AUP. By using the Services, Customer agrees to waive and hold harmless ReadySpace from any claims relating to any action taken by ReadySpace under this AUP including conduct of investigation, issuing of warnings, refusal to post materials, removal of material, or suspension or termination of services, or other appropriate action.
- The customer may be invoiced on a yearly or monthly basis depending on the subscribed service plan. Accounts are considered to be default if payment is not received with 14 days after date of invoice. Accounts whose amount exceeds 30 days payment are liable to have their Service suspended or terminated. Such interruption or terminaton do not relieve the customer of the obligation to pay all outstanding amounts. The customer agrees to pay ReadySpace all its reasonable expenses, including lawyer and collection agency fees, in enforcing its rights under these terms and conditions.
- If ReadySpace in its sole discretion determines that a customer's server has become the source or target of any violation concerning the ReadySpace Acceptable Usage Policy, ReadySpace reserves the right to suspend or terminate network access to that server. While ReadySpace will attempt to contact the customer before suspending or terminating network access to the customer's server(s), prior notification to the customer is not assured. In certain cases, ReadySpace will contact law enforcement and other agencies regarding these activities. Customers are responsible for all charges, as well as any fees relating to the investigation, suspension, termination, administration and handling of their servers before, during and after the suspension/termination period.
- ReadySpace is under no duty to look at each customer's or user's activities to determine if a violation of the Policy has occurred, nor do we assume any responsibility through our Policy to monitor or police Internet-related activities. ReadySpace disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person's or party's violation of this policy.
All users of ReadySpace's services must adhere to the above policies.
Failure to follow any terms or conditions will be grounds for immediate termination.