[one_third][/one_third] [one_third][h3]What is Support plan?[/h3] Included in every ReadySpace Cloud subscription are standard support services. This is because we want to keep the prices our cloud services as low as possible for experts who knows how to use them. Standard support include unlimited subscriptions and billing management, and access to our ReadySpace Knowledge Base, and ReadySpace Community resources to help troubleshoot issues.

For customers that require a higher level of support, there are 4 paid support plans available. Each option builds on the previous plan’s capabilities, enabling you to pick the plan that best meets your needs.
[/one_third] [one_third_last] [pricing_table columns=”1″] [pricing_column_autocal name=”Prices Start from” price=”50″ button_name=”Create Account” button_link=”/sign-up#quick”] [pricing_text icon=”icon-globe”]24×7[/pricing_text] [pricing_text icon=”icon-wrench”]Break-fix[/pricing_text] [pricing_text icon=”icon-bolt”]Fast Response[/pricing_text] [/pricing_column_autocal] [/pricing_table] [/one_third_last] [small_space] [h4]Standard Support[/h4] Support plan comes standard in all services we offer. It is suitable for individuals or companies that have existing in-house skillsets required to configure the service to a production stage. It covers mainly billing and subscription support; online self-help.

[small_space] [h4]Developer Support[/h4] Support plan for Developer offers a great option for individuals, small independent developers, Independent Software Vendors (ISVs) and System Integrators (SIs) who want to grow their business by focusing on innovation instead of infrastructure. Included within this plan are all the features of basic support services along with unlimited 24×7 break/fix technical support through online submission, and a within 8 hours maximum initial response time for service incidents, and assistance with third-party technologies running on ReadySpace Cloud.

[small_space] [h4]Business Support[/h4] Support plan for Business empowers small and midsize businesses to resolve issues by providing technical support for all incidents. Included within this plan are all the features of the Support plan for Developer along with the added value of callback phone support (up to three times a month) and a within 4 hours maximum initial response time for high-severity incidents.

[small_space] [h4]Corporate Support[/h4] Support plan for mid-size to large companies with a substantial business critical utilization of ReadySpace Cloud. Included in this plan are all the features of Business Support. The fastest initial response of one hour or less for high-severity support requests. Escalation management for priority issues. Technical Manager provides account management from a pooled set of resources.

[small_space] [h4]Enterprise Support[/h4] Support plan for large or global enterprises with strategic and business-critical dependence on ReadySpace Cloud Platform. Included in this plan are all the features of Managed Support. Complete security coverage for Cloud Services. Support available for security compliance and audits. Dedicated Technical Manager is assigned to account.

[small_space] [headline]Support plan pricing[/headline]

Choose the support plan that best matches your needs.

No matter how you use the cloud, our support plans provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.

[table] [table_row] [table_head]Support Features[/table_head] [table_head]Standard[/table_head] [table_head]Developer[/table_head] [table_head]Business[/table_head] [table_head]Corporate[/table_head] [table_head]Enterprise[/table_head] [/table_row] [table_row] [table_data]Suitable for:[/table_data] [table_data]Billing and subscription support; online self-help[/table_data] [table_data]Trial and non-production environments[/table_data] [table_data]Production workload environments[/table_data] [table_data]Business-critical dependence[/table_data] [table_data]Substantial dependence with compliance[/table_data] [/table_row] [table_row] [table_data]Monthly Cost[/table_data] [table_data]Included with your subscription[/table_data] [table_data][pricing_autocalculate price=”50″][/table_data] [table_data][pricing_autocalculate price=”200″][/table_data] [table_data]Contact Us[/table_data] [table_data]Contact Us[/table_data] [/table_row] [table_row] [table_data]Product support[/table_data] [table_data]All in Cloud Catalog[/table_data] [table_data]Selected Services[/table_data] [table_data]Selected Services[/table_data] [table_data]Selected Services[/table_data] [table_data]Selected Services[/table_data] [/table_row] [table_row] [table_data]Subscription and Billing Management[/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Access to Control Panel[/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Service Level Agreement[/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Access to Community Forums[/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Access via SSH[/table_data] [table_data]cPanel, Plesk and 3CX[/table_data] [table_data]cPanel, Plesk and 3CX[/table_data] [table_data]cPanel, Plesk and 3CX[/table_data] [table_data]cPanel, Plesk and 3CX[/table_data] [table_data]cPanel, Plesk and 3CX[/table_data] [/table_row] [table_row] [table_data]3rd Party technology assistance[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]24×7 Break/fix technical support[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Max initial response time[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data]8 hours[/table_data] [table_data]4 hours[/table_data] [table_data]2 hours[/table_data] [table_data]2 hours[/table_data] [/table_row] [table_row] [table_data]Hardware Replacement time[/table_data] [table_data]24 hours[/table_data] [table_data]4 hours[/table_data] [table_data]3 hours[/table_data] [table_data]2 hours[/table_data] [table_data]2 hours[/table_data] [/table_row] [table_row] [table_data]Callback phone support[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Technical Manager[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data]Pooled account management[/table_data] [table_data]Assigned account management[/table_data] [/table_row] [table_row] [table_data]Proactive Management[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-ok”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [table_row] [table_data]Security Management[/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-remove”][/table_data] [table_data icon=”icon-ok”][/table_data] [/table_row] [/table] [small_space] [button size="big" color="red" link="/sign-up#quick"]Sign up now![/button] [small_space] [h3]Our Customers[/h3] [tvo_shortcode id=19792] [small_space] [message title="NOT SURE IF THIS IS FOR YOU?" text="No problem. Send us a ticket with your questions needs and we’ll get back to you with our recommendation. Free of charge." button_name="Recommend Me Now!" button_link="https://cloud.readyspace.com.my/?cmd=supportfields&action=selectdepartment&department=4"]